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IT Project Manager - Japanese Speaking

Information Technology
2 years ago Full time
Job ID: DG/OB/PM001

Job Description

About The Role
    The position reports to Head of Asia Competency Centre, and will coordinate day-to-day work activities with the Head of Project Manager, ASEAN.
Key Responsibilities
  • 50% managing medium to complex network infrastructure deployment project(s). Some of these are global deployment for AsiaPac customers.
  • 50% supporting Senior Project Manager in deploying global network infrastructure project(s).
  • This role may requires to base at customer sites to carry out stakeholders management and to assist customers to transition their current network/IT services to that of the company.
  • To accountable to working with customer business IT managers and suppliers to manage service delivery and service support model.
Others Secondary Accountabilities:
  • Manage the on-going service delivery (i.e. network, cloud, IoT, security and etc) and service support in order to meet customer secure access and compute requirements through:
  • Define service models and then assess the impact of new services or changes to existing services
  • Manage outsourced and insourced delivery of service capabilities
  • Manage service standards and service catalogues
  • Act as an executive  point of escalation to resolve issues and commercial disputes
  • Ensure the use of agreed global, standardised IT Service Management processes
Additional Information
  • Degree in business, science (or other relevant area), or equivalent relevant experience.
  • Preferable process Project Management Certification ie. PMI PMP or PRINCE2 Practitioner
  • Minimum of 5 years project management experience in the telecom and/or IT industry managing external customer facing projects. Lesser experience will be considered as Associate Project Manager.
  • Working in an international environment.
  • Able to travel in special circumstance.

Job Requirements

About You
  • Must be fluent in English and preferable able to Japanese (verbal and written).
  • Must have at least  6 years of experience in Telco/IT services preferably from tier-1 Telco or IT service provider. Lesser experience will be considered as Associate Project Manager.
  • Must have at least 5 years of project management experience. Lesser experience will be considered as Associate Project Manager.
  • Must have at least 3 years of managing complex global projects – each project must value at least USD 1.0M excluding hardware and software. The candidate must demonstrate at least 3 complex projects. Lesser experience will be considered as Associate Project Manager.
  • Must have proven experience in managing and communicating effectively at senior and executive levels – with customer, vendor, and internal stakeholders.
  • Ability to engage and partner with customer, vendor, and internal staff very effectively.
  • Ability to identify & solve problems independently and effectively.
  • Integrating project work with Knowledge Management concepts and principles of the following:
Project Integration Management
Stakeholders management
    • Develop the Project Charter ensuring sponsor buy in and sign off.
    • Ensure a project plan is prepared and maintained.
    • Direct and manage project execution.
    • Monitor and control project work.
    • Manage all change requests and integrate approved ones into the project plan.
    • Finalise all activities to formerly close the project or phase.
Project Scope Management
    • Delivering the agreed outcomes required from the project.
    • Conduct stakeholder analysis, define and manage customer expectations both stated and unstated.
    • Liaise with the business units for project inputs and regularly report to the sponsor.
    • Clarify details of contract and manage contract variations.
    • Manage any changes to scope using an appropriate change process.
    • Seek and manage opportunities to upsell.
    • Ensure acceptance of project deliverables by stakeholder/customer/sponsor.
Project Time Management
    • Achieve customer deadlines
    • Use a formal process to estimate times for all activities, sequence them and then prepare the schedule.
    • Control performance to meet the deliverables according to the schedule.
Project Cost Management
    • Plan, allocate and manage budgets using appropriate company tools.
    • Anticipate and give forewarning of any deviations from budget.
    • Control the budget within the limits of the project tolerances approved by the project sponsor.
    • Seek approval from the sponsor for any anticipated expenditure above the project budget.
Project Quality Management
    • Establish and plan quality requirements with customer and manage project to ensure compliance.
    • Employ effective corrective action techniques where required.
    • Use project health checks, reviews, audits and customer satisfaction surveys as a way of objectively monitoring project performance and quality.
Project Human Resources Management
    • Actively promote team effectiveness, morale, motivation and productivity.
    • Ensure the team buys in to the goals of the project and they are willing to extend themselves to meet the objectives.
    • Support competence development of team and of other staff (if applicable)
    • Manage the interface between internal resources and the customer.
    • Provide feedback to line managers of team member performance
Project Communications Management
    • Actively manage stakeholders utilising appropriate techniques.
    • Implement a project communication strategy to inform all stakeholders and provide regular reports.
    • Provide market information as to future business opportunities (if applicable).
    • Implements knowledge management initiatives supporting project communications.
Project Risk Management
    • Implement an effective risk management process for the project ensuring the team are fully engaged.
    • Mitigate, deflect or avoid risk threats whilst seeking to maximise risk opportunities.
Project Procurement Management
    • Generate procurement planning documentation for the project.
    • Work within the procurement management processes defined for standard ordering and subcontracting.
    • Manage third party suppliers as appropriate.
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